Terms & Conditions

Bombay Lifestyle Company is a division of Steamline Technocrates Pvt. Ltd.

We advise all customers to please read our terms and conditions carefully before placing any orders, as once items have been purchased, you are agreeing to abide by these. Our terms and conditions may be modified from time to time, without notice. If changes have been made after you have placed an order it will not affect your order, unless the change made was required by law.

Orders

Minimum opening order is $1000 and $500 for reorders. A re-order can only consist of items that have been previously ordered by your store. Should you wish to order from our latest collection, this would be considered a new order and the $1000 minimum spend would need to be satisfied”.

Wholesale pricing applies to stores with a retail storefront. New customers will be requested to provide appropriate documentation.

Pricing

Prices and minimums are subject to change without notice. Minimum order quantity is 50 items per SKU. Cushion can be ordered with our without filler.

Payment terms

Bombay Lifestyle Co.  requires a 30% deposit payment to place the order – this is non-refundable. Balance payment is required 1 week prior to shipping. Customer will be contacted via email at this time to make balance payment. Payment is accepted via credit card or wire transfer. Payment for orders over $1000 can only be made via wire transfer.  Orders with declined credit card will be held for 15 days, and contacted for alternate payment. If card doesn’t approve within 15 days, and another form of payment is not supplied, the order will cancel and 30% deposit will not be refunded. Credit card information is not kept on file, and must be provided with each order.

Shipping

Cost of goods outlined in catalogue does not include shipping/packing or handling charges. Orders are shipped from India. Shipping costs are billed out at standard rates directly to customer. Freight carrier is subject to change without notice. The receiver is fully responsible for any incidental import duties and taxes.

Routing information must be specified at time order is placed. Bombay Lifestyle Co. does not ship C.O.D. and does not Dropship.

Customers will be notified via email when order is ready to ship. All orders will be shipped to address specified by the customer at time of ordering. It is the customers’ responsibility to notify Bombay Lifestyle Co.  if changes are needed to order prior to shipment. Failure to do so will incur a 30% restocking fee.

Pillow covers can be shipped with our without filling according to customers preference. 

Order cancellations and changes

Changes to orders can usually be accommodated before payment is processed for final order by customer.  If order has been processed, order changes cannot be accepted. Order cancellations must be in writing, and received prior to shipment. If order is packed to ship, the 30% deposit will be kept in place of a restocking fee.

Claims and returns

All Bombay Lifestyle Co. products are hand printed. As such, there may be slight variations in size, colour, texture and/or finish. These are not considered faults, rather signifiers that the product is hand made, authentic and unique. Please examine your order upon arrival. Any shipping-related damage or loss must be claimed by the consignee with carrier. All other damages or shortages must be reported, with photographic evidence, to Bombay Lifestyle Co. within 7 business days of receipt of goods in order for a claim to be honoured. If in stock, replacements will be provided for damaged items. If the item is out of stock, either a credit on future orders or refund to original payment form will be offered.

Please direct claims/returns/damages queries to: 
bombaylifestyle@steamlinetechno.com